Frequently Asked Questions

General

What items can be embroidered?
Almost anything! Popular items include hats, shirts, polos, jackets, bags, towels, blankets, and more. If you have something specific in mind, feel free to reach out and we'll let you know if it's possible.

What is a monogram?
A monogram is a design made up of initials, typically 1–3 letters, used to personalize an item. Most people choose to have their last name in the middle. We offer a variety of monogram styles and fonts to choose from.

Ordering

How do I place a custom order?
Visit our Custom Requests page, fill out the inquiry form with your details, and we'll get back to you within 1–3 business days with a quote.

What information do I need to provide for a custom order?
Please include the item you'd like embroidered, your design or logo, preferred thread colors, quantity, and your deadline.

Do you have a minimum order quantity?
We accept single-item orders! However, bulk orders may qualify for a discount. Contact us for details.

When is payment required?
All custom orders must be paid in full before production begins. Your order will not be confirmed or scheduled until payment has been received.

Can I make changes or cancel my personalized order?
Due to the custom nature of personalized orders, no changes or cancellations can be made once an order has been confirmed and production has begun. Please review all order details carefully before submitting.

What happens if I provide my own item for embroidery?
If you provide your own item for embroidery, Sew Chic Embroidery will take the utmost care while handling and stitching your item. However, we are not responsible for damage that may occur during shipping, handling, embroidery, or due to machine malfunction. By providing an item, you acknowledge and accept these risks.

Turnaround & Shipping

How long does it take to complete an order?
Standard turnaround is 14 business days from order approval. Depending on quantity and order volume this may be longer. Rush orders may be available — just ask!

Do you ship orders?
Yes! We ship throughout the US. Shipping times vary depending on your location and the shipping method selected at checkout.

Do you offer pick up?
Yes! Local pick up is available. Once your order is ready, we'll notify you and you can arrange a convenient time to collect it. Select the pick up option at checkout or contact us to arrange.

Pricing

How much does custom embroidery cost?
Pricing depends on the item, design complexity, and quantity. Submit a custom request and we'll provide a personalized quote.

Do you offer bulk discounts?
Yes! Discounts are available for larger orders. Contact us for bulk pricing information.

Design

Can I use my own logo or design?
Absolutely! You can upload your logo or design when submitting a custom request. We accept most standard file formats (PNG, JPG, PDF, AI, EPS).

What if I don't have a design?
No problem! Browse our digital design library on the Custom Requests page for inspiration, or describe what you have in mind and we'll help bring it to life.

Can I see a preview before my order is made?
Yes, we can provide a digital mockup for approval before we begin stitching your order. Please email us after you place your order.

Still have questions?

Don't see your question here? Feel free to contact us and we'll be happy to help!